Introduction
At MYACCESS PRIVATE LIMITED, we stand behind the quality of our products and services. This Warranty Policy outlines the terms and conditions under which we provide warranties for the products sold on our website.
Coverage
Our warranty covers defects in materials and workmanship under normal use for a specified period from the date of purchase, as noted on the product's page on our website.
Warranty Period
Standard Warranty: Most of our products come with a 12-month warranty period unless specified otherwise.
Extended Warranty: For certain products, we offer an option to purchase an extended warranty at the time of purchase. The details and additional coverage period will be specified at the time of purchase.
What the Warranty Covers
Repair or Replacement: We will repair any product that proves to be defective in material or workmanship. In the event a repair is not possible, we will replace the product with a new or refurbished product of equal or greater functionality.
Parts and Labor: All parts and labor required for repair under the warranty are covered at no extra charge.
What the Warranty Does Not Cover
Normal Wear and Tear: Gradual deterioration in the performance of the product, which is normal and expected over the period of use, is not covered by our warranty.
Accidental Damage: Damage from accidents, misuse, unauthorized modifications, or other causes not related to defective materials or workmanship.
Consumable Parts: Consumables like batteries unless failure has occurred due to a defect in materials or workmanship.
Non-Compliance with Instructions: Damage resulting from failure to follow the instructions related to the product’s use.
Claim Process
To make a warranty claim:
Contact Us: Reach out to our customer service at support@myaccess.com with your purchase details and a detailed description of the issue.
Proof of Purchase: Provide a copy of your sales receipt or other proof of purchase showing the date and place of purchase.
Assessment: We may require that you send the product to us for assessment. Shipping costs for warranty service are the responsibility of the owner.
Service: If the claim is validated, we will repair or replace the product in accordance with the warranty terms.
Limitations of Liability
If the product is replaced, the replacement product will be covered for the remainder of the original warranty period or 30 days, whichever is longer. This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.
Contact Us
If you have any questions about our Warranty Policy, please contact us at support@myaccess.com.